PEGA DevOps Engineer
(m/f/d)
To maintain the relationship with our members and licensees, we use our customer service management (CSM) based on the SaaS platform PEGA, the use and further expansion of which contributes significantly to increasing customer satisfaction and digitization strategy. As a PEGA DevOps Engineer, you are the first point of contact for analyzing, documenting and ensuring the resolution of malfunctions that occur on the PEGA platform and other PEGA-specific tasks.
Your Tasks
- Analyzing and processing incident and problem tickets as well as service requests, including resolving them or passing them on to the project team if necessary
- Documentation of solutions & knowledge management (e.g. maintenance of operating manual)
- Availability and capacity management
- Service continuity (backup and recovery)
- Security management (incl. regular testing of patches and security gaps in the components used)
Your Qualifications
- Several years of experience with PEGA technology (ideally PEGA System Architect)
- Knowledge of the integration of PEGA (e.g. via REST, SOAP, SQL, JMS, JWT...)
- Programming experience (Java)
- Knowledge of how to use ITSM tools (such as JIRA or Cherwell)
- ITSM or ITIL knowledge
- Experience with system monitoring
- Knowledge of German and English
Working at IT4IPM
In July 2014, GEMA founded its IT department as a new company: IT for Intellectual Property Management. IT4IPM for short. With our IT solutions and a large portion of innovative strength, our parent company is able to steadily expand its position as one of the most profitable collecting societies in the world. And we? We have developed expertise that is unique in the industry.
This is important to us
Meaningful work
Flexibility
Employee orientation
What we offer
Work-Life-Balance
Promotion of flexibility and family: flexible working time models, flexitime and childcare allowance
Further training opportunities
Continuous personal and professional development with your very own development budget
Comprehensive health programs
Ergonomic seating, company restaurant, fitness allowance, company bike and much more
Home Office and Workation
Location-independent working, also possible from abroad at times
Are you ready for the next big step?
Ready to take the next big step in your career?
You’re in the right place! We offer an exciting and dynamic role in the IT industry, paired with a supportive and tech-passionate team that combines high standards with agility. We’re innovative yet grounded, and we’re passionate about what we do.
We can’t wait to hear from you!
Not a perfect match for the role?
No worries—apply anyway! We’re always open to new perspectives.
This is our team
If you want to do great work, you need great employees. Our team consists of almost 200 of them. We treat each other as equals - it doesn't matter whether we're interns or bosses. We motivate each other with a good dose of intrinsic will: at work, but also as people. Internally and in dialogue with customers.